CompanyOpenAI

OpenAI: EU businesses shift to AI agents

Original title: The EU’s next chapter in AI is agentic

Plain language

What it is: OpenAI released a report showing that businesses in the European Union are increasingly using AI agents to complete tasks. This represents a shift from just asking questions to letting AI manage tasks from planning to completion.
How it works: Businesses use tools like Codex and ChatGPT Work to perform tasks. According to the report, these tools now generate more than half of the AI output for OpenAI's enterprise customers in the EU.
Where it is available: This applies to European Union enterprises and small to medium businesses using ChatGPT Enterprise and ChatGPT Work.
Example: Not stated in the source

What it is: OpenAI Economic Research published an analysis on the growth of agentic AI adoption within EU enterprises and small businesses. The data shows a significant shift toward agentic workflows where tools execute tasks from start to finish.
How it works: The analysis measures agentic activity using output tokens from Codex and ChatGPT Work. These tools account for over 50% of output tokens among surveyed EU ChatGPT Enterprise accounts, with weekly active users in small businesses growing over eightfold since May 2026.
Where it is available: The study focuses on ChatGPT Enterprise, ChatGPT Work, and Codex usage across European Union member states.
Example: Not stated in the source

The headline and explanation on this page are based on OpenAI's post. The full details are in the original.

The EU’s next chapter in AI is agentic