CompanyOpenAI
OpenAI and ServiceNow integrate agents and workflows
Original title: OpenAI and ServiceNow expand partnership across enterprise workflows
- Date
- Company
- OpenAI
- Type
- Company
- Source
- OpenAIRead the source (opens in a new tab)
Plain language
- What it is
- OpenAI and ServiceNow are expanding their partnership to connect their systems. This allows businesses to use OpenAI models and agents inside ServiceNow, and run ServiceNow workflows directly within ChatGPT.
- How it works
- Users can connect ChatGPT to their ServiceNow instance. The integration uses ServiceNow's Action Fabric to apply existing business rules and permissions to any actions taken.
- Where it is available
- The ServiceNow MCP plugin is available in the OpenAI marketplace. Additional features, including voice and security capabilities, will roll out between late 2026 and 2027.
- Example
- An IT team member can find similar incidents, assess the risk of a change, and update a ServiceNow record without leaving ChatGPT.
For developers
- What it is
- OpenAI and ServiceNow are expanding their integration, bringing OpenAI models and agents into ServiceNow workflows and connecting ServiceNow actions to ChatGPT and Codex. ServiceNow is also expanding internal access to ChatGPT Work and Codex for all employees.
- How it works
- The integration connects ChatGPT to a ServiceNow instance, using ServiceNow's Action Fabric to enforce business rules and permissions. Future plans include integrating Codex into ServiceNow's AI Workflow Factory and using OpenAI models to power Build Agent and Autonomous Engineer.
- Where it is available
- The ServiceNow MCP plugin is currently available in the OpenAI marketplace. Enhanced features, voice tools, security integrations, and Codex in AI Workflow Factory will release in phases throughout 2026 and 2027.
- Example
- An on-call engineer can review linked monitoring alerts, see recent changes, and assign the correct team to work on a fix directly inside ChatGPT.
The original post
The headline and explanation on this page are based on OpenAI's post. The full details are in the original.
OpenAI and ServiceNow expand partnership across enterprise workflows
Read the source (opens in a new tab)